New combination is a cross-border Digital Experience powerhouse

Conclusion expands to Germany, joining forces with diva-e. Diva-e is a leading German Digital Experience service provider. Together, Conclusion and diva-e become a strong challenger in the West European market for end-to-end digital business transformations. Conclusion is committed to actively support diva-e in their next phase of organic growth and strategic reinforcements.

Renowned business in German market

diva-e has become a renowned name for end-to-end Digital Experience solutions in the DACH-market, with more than 800 digital experts and a turnover of nearly 100 million in 2023. The company has a strong coverage of leading CX technologies (e.g. Adobe, Salesforce, SAP, Spryker, Scayle and Pimcore). The client base consists of many blue-chip enterprise companies such as ALDI SÜD, Allianz, Bentley, E.ON, ZF Friedrichshafen and FC Bayern München.

Conclusion is determined to be a strategic European partner for enterprises, local heroes and public institutions across borders, in response to growing demand from the installed customer base. The establishment of an equally strong ecosystem in Germany as in the Netherlands, is an important next step towards reaching that goal.

Customers of both organizations benefit from a host of opportunities, as a direct result of this significant expansion of Conclusion’s ecosystem: By combining the technical expertise and partnerships of diva-e and Conclusion Experience (formerly 4NG Conclusion), a cross-border powerhouse for Digital Experience solutions is created. Furthermore, diva-e and Conclusion will offer international delivery and account management with a strong full-service portfolio and access to a sizeable mixed shoring talent pool in Europe and South Africa.

Engbert Verkoren, CEO at Conclusion Group, comments: “In the Dutch market, we support clients across the board with our strongly composed services portfolio and helped by a substantial capacity expansion through nearshoring from Portugal, Spain and South Africa. To ensure similar business impact for customers in all our European key markets, we start today with the establishment of a strong Conclusion ecosystem in Germany with full-stack services, starting with end-to-end digital experience services of diva-e, who will lead this initiative.”

“We felt an exceptionally strong chemistry. Like us, diva-e management has an entrepreneurial and pragmatic culture with customer centricity at the heart of the organization. diva-e can accelerate its growth ambition while safeguarding its autonomy, leadership and unique culture.“

“Joining Conclusion’s ecosystem marks the start of a new chapter in our growth story for diva-e,” explains diva-e CEO Tilman Au. “As a result, we are well positioned to achieve our long-term growth targets, to expand our service portfolio in the interests of our customers and to significantly increase our international sales, particularly in Central Europe.” diva-e CCO Sirko Schneppe adds: “Together, we will create an even more comprehensive, complementary CX offering for our customers. They will especially benefit from the synergies that we can leverage when it comes to Conclusion’s nearshore capabilities.”

Subject to customary closing conditions and attainment of regulatory clearances, the acquisition is expected to close in Q2 of 2024.